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Our Policies

Refunds and Cancellation

  • Cancellation Policy:

  1. Cancel 10 or more days before check-in: No charges.

  2. Cancel between 10 and 7 days before check-in: 40% cancellation fee.

  3. Cancel between 7 and 5 days before check-in: 50% cancellation fee.

  4. Cancel between 5 and 3 days before check-in: 80% cancellation fee.

  5. Cancel less than 3 days before check-in or no show: 100% retention fee.

  • Please note that the applicable cancellation fees will be charged based on the timing of the cancellation.

  • In case of cancellation, the amount will be transferred back to the original source of payment.

  • The refund process generally takes 2-7 business days.

  • Service Charge won't be refunded.

Terms and Conditions


  • Guests with fever are not allowed

  • Guests from containment zones are not allowed

  • Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)

  • Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)

  • Property staff is trained on hygiene guidelines

  • Pets are not allowed.

  • Smoking within the premises is not allowed

  • Private parties or events are chargeble

  • Quarantine protocols are being followed as per local government authorities

Safety and Hygiene

  • Quarantine protocols are being followed as per local government authorities

  • Guests from containment zones are not allowed

  • Shared resources in common areas are properly sanitized

  • Property staff is trained on hygiene guidelines

  • Guests with fever are not allowed

  • Only those guests with safe status on Aarogya Setu app are allowed

  • Hand sanitizer is provided in guest accommodation and common areas

  • Thermal screening is done at entry and exit points

Guest Profile

  • Unmarried couples allowed

  • Bachelors allowed

  • Guests below 18 years of age are allowed

  • Suitable for children

Room Safety and Hygiene

  • All rooms are disinfected using bleach or other disinfectant

  • Linens, towels, and laundry are washed as per local guidelines

  • Rooms are properly sanitized between stays

  • Hand sanitizers are available in the rooms.

Payment Related

  • Credit/debit cards are accepted

  • UPI is accepted

  • Master Card, Rupay, Visa and American Express cards are accepted

Food Arrangement

  • Non veg food is allowed

  • Outside food is not allowed


Food and Drinks Hygiene

  • COVID-19 guidelines for Food Hygiene is followed as per government guidelines

  • Social distancing is followed in restaurants

  • Serve ware and supplies are sanitized before they are brought to the kitchen

  • Masks and hairnets are mandatory for staff in restaurants

Smoking/Alcohol consumption Rules

  • Smoking within the premises is not allowed

  • Alcohol consumption is not allowed within the property premises.

Property Accessibility

  • Not suitable for Elderly/Disabled

  • Bed height is not accessible

  • The entire unit is not accessible by wheelchair

  • The property does not have a wide entryway

Pet(s) Related

  • Pets are not allowed.

  • There are no pets living on the property

Physical Distancing

  • Social distancing protocols are followed

  • Contactless Check-In and Checkout service is available

  • Contactless Room service is available

  • Physical Barriers are deployed at appropriate places

  • Cashless Payment is available

ID Proof Related

  • Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)

  • Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)

  • Local ids are allowed

Directions to reach the property

  • The property is located at a distance of 140.0 KMs from the Joginder Nagar. Take a taxi from Joginder Nagar and de-board at ASHAPURI. The estimated travel fare from the Joginder Nagar to the property is 4500.0 INR and total travel time is 360 minutes.

  • The property is located at a distance of 3.0 KMs from the Manali Bus Depot. Take a auto from Manali Bus Depot and de-board at UP TO ASHAPURI VILLAGE. The estimated travel fare from the Manali Bus Depot to the property is 200.0 INR and total travel time is 10 minutes.

Other Rules

  • Does not allow private parties or events

  • Visitors are allowed

  • In case of family group bookings, Allotment of rooms will depend on Hotel reservations. Please call hotel 5 days in advance for room allotments which again would be subjected to availability.

Child & Extra Bed Policy

  • No extra bed will be provided to accommodate any child included in the booking.

  • No extra bed will be provided to accommodate any additional guest included in the booking.

Privacy Policy

Ashapuri Village operates the website, which provides the SERVICE of Booking Rooms and Packages of Ashapuri Village.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the ashapuri village website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.


Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.


Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.



Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.


We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.



We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.





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